Customer Complaints Procedure

At DSH Electrical Limited we always endeavour to provide the best service and products for our customers.  Our intention is to not have any unhappy customers as we pride ourselves on always offering a friendly, reliable and professional service along with our usual high standards.  However, on very rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

If you have any reason for concern & to ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly in a friendly & professional manner to ensure complete customer satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards and in the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Please call us on 01244 950526 or email us at info@dshelectrical.co.uk.  Alternatively please write to use at DSH Electrical Limited, 4 Blenheim Court, Saighton, Chester, CH3 6FQ.

DSH Electrical Limited aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to rectify any issues raised.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution.  In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact them on 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/

Registered business office address, DSH Electrical Limited, 45 City Road, Chester, United Kingdom, CH1 3AE.
Registered in England and Wales - Company Number: 11604256 & VAT Number: 309520714.
  • NIC EIC Domestic Installer
  • Buy With Confidence Scheme Cheshire
  • NIC EIC Approved Contractor
  • Part P Electrical Safety
  • All work guaranteed for 12 months